Think about everyone who has logged into your Koongo account in the last twelve months.
The freelancer who fixed your Google Shopping feed in the spring. The agency that onboarded you to bol.com. The developer who touched your rules once and never came back. The colleague who left in June.
How many of them could still sign into your Koongo account right now?
If the answer is “I’d have to check,” you already know the problem. And if the answer is “all of them, we use the same password,” you’re in good company — it’s the most common way small ecommerce teams work, right up until the day it isn’t.
The shared password is not a security problem. It’s an operations problem.
Everyone frames password sharing as a security risk, and it is. But that framing makes it sound like a low-probability disaster — something that either happens or doesn’t.
The real cost is smaller and constant.
You can’t scope it. Your freelancer was hired to fix one Google Shopping feed. With your login, they can also see every other store, every marketplace connection, every pricing rule. Not because they want to — because there’s no way to hand over less.
You can’t offboard. Ending access means changing the password, which means telling everyone else the new one. So it doesn’t happen. The March freelancer still has the keys in October.
You can’t tell who did what. A channel breaks. Someone changed a rule. Was it you, the agency, or the developer? “The account” did it, and the account has four people.
You can’t onboard cleanly either. New agency, day one: you’re pasting credentials into a chat window and hoping they don’t screenshot it.
None of that is dramatic. All of it is friction, every week.
What Koongo does instead: one seat per person, per store
Koongo’s Account Access works on a different premise. Instead of handing over your identity, you grant access to specific stores — and the other person uses their own Koongo account to do the work.
Three things follow from that, and they’re the whole point:
Access is per store, not per account. You pick which stores go into an invitation. Everything else stays invisible. Your bol.com agency sees the bol.com store; they don’t see the German shop you’re still testing.
The other person keeps their own login. They sign in as themselves. Your shared stores show up in their store selector, grouped under your email address, next to whatever else they manage. Your password never leaves your head.
Revoking is one click, and it’s instant. One Remove button per partner, per store. The store disappears from their account immediately — no password rotation, no announcement, no follow-up.
Inside a store you’ve shared, your partner works exactly as you would: Products, Orders, Marketplaces, Feeds, Ads, Rules, Store Settings. The subscription stays yours. The work gets done. The blast radius is the size you chose.
Who this is actually for
The merchant with an agency. You want them productive on Amazon and Kaufland without giving them the run of the account. Share those two stores; keep the rest closed.
The merchant with a specialist freelancer. A category-mapping job that takes two weeks. Two weeks of access, then one click. This is where per-store access earns its keep — short engagements are exactly the ones you forget to clean up.
The growing in-house team. A marketplace manager and a performance marketer who each need to work without waiting for you to log in. Their own accounts, their own sessions, no coordination overhead.
The consultant working across clients. Worth saying from the other side: if you’re the one being invited, you don’t need a paid plan or a store of your own. A free Koongo account is enough, and every client’s stores show up grouped under their email in your store selector.
The one thing to know before you start
Each partner with access to your stores occupies a team seat on your subscription.
Seats come from the Additional team seats add-on: it starts at 6 USD / month and includes one seat, with each additional seat costing another 6 USD / month. Seats are always charged to the account that shares the stores — never to the partner. So the freelancer costs you six dollars a month, and nothing at all once you remove them and lower the seat count.
That’s the trade. Six dollars against a password you can’t take back.
Setting it up takes about two minutes
The mechanics are short: you generate an invitation for the stores you want to share, copy the link, and send it to your partner. They sign in with their own Koongo account, open the link, and accept. The store appears in their account; the access appears in your Shared Access table with a Remove button next to it.
One note worth having in advance, because it surprises people: Koongo doesn’t email the invitation for you. You copy the link and send it yourself. Treat it like a password while it’s in transit — anyone who opens a pending link can claim the access. If a link goes astray, delete the pending invitation and generate a new one.
→ Full step-by-step instructions, with screenshots and troubleshooting: Multi-User Access in the Koongo Help Center
That article covers enabling the seats add-on (including the extra approval step for Shopify-billed subscriptions), generating and sending invitations, what your partner sees when they accept, how to remove access, and the four error messages you might run into along the way.
Short answers
Can I share just one store? Yes — that’s the default behaviour. Access is granted per store, and your partner only sees what you ticked.
Does my freelancer need a paid Koongo plan? No. They need their own Koongo account, but a free plan is fine and they don’t need a store of their own.
Who pays for the seat? You do — the account sharing the stores. Partners are never charged.
What does it cost to add one person? The Additional team seats add-on starts at 6 USD / month including one seat; each extra seat is another 6 USD / month.
Can two people use the same invitation? No. One invitation is for one person, and the link can only be accepted once. Generate a separate invitation for each partner.
How quickly does removing access take effect? Immediately. Removing also frees the seat — though you’ll want to lower the seat count in My Plan & Pricing if you don’t need it any more, or you’ll keep paying for it.
Go and check
Open Account Access from the user icon in your Koongo account and look at the Shared Access table. If there’s a row there for someone whose project finished months ago, that’s a click you can make today.
And if the table is empty because everything still runs on one shared login — that’s the more interesting finding.
Questions about seats or billing? Contact us at support@koongo.com, or open a support ticket.
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